Banks Launch November Initiative to Help Consumers Renegotiate Debts

Starting November 2, 2026, and running through November 30, the Brazilian Federation of Banks (Febraban), in partnership with the Central Bank and consumer protection agencies, will host a National Financial Negotiation and Guidance Initiative. This month-long event is designed to provide consumers with improved conditions to renegotiate overdue debts, including credit card balances, overdrafts, and personal loans.

The initiative covers a wide range of banking products, though it excludes debts involving collateral, such as vehicle or real estate financing, as well as debts that have already reached the statute of limitations. According to Febraban, the program is intended for individuals with active bank debts who wish to organize their finances. However, the organization notes that this initiative is not recommended for those protected under the Super-indebtedness Law, as these individuals should seek direct assistance from their local consumer protection office (Procon).

Consumers interested in participating can initiate negotiations directly through their bank's official channels, such as websites, mobile applications, or dedicated telephone lines. Alternatively, the public portal Consumidor.gov.br is available for those who prefer to register their requests online. To use this portal, users must possess a silver or gold-level Gov.br account. The government emphasizes that no intermediaries are required to participate in these negotiations.

Financial authorities have issued strong warnings regarding potential fraud during this period. Criminals have been known to impersonate banking entities via WhatsApp, SMS, or email to solicit advance payments or fees for debt settlement. Officials stress that legitimate institutions will never demand deposits to release discounts, request bank passwords over the phone, or ask for payments to third-party accounts. Consumers are advised to verify all payment codes using official bank validators before completing any transactions.

Before entering into a new agreement, experts recommend that consumers first obtain a clear overview of their financial situation. Tools such as the Central Bank’s Registrato system allow individuals to view their existing loans and financing for free. Once the total debt is identified, consumers should calculate a sustainable monthly payment amount that does not compromise their essential living expenses. It is crucial to compare the final proposed amount with the original balance and confirm the terms before formalizing any contract.

This initiative is distinct from other debt-clearing events, such as the Serasa Limpa Nome platform, which operates year-round. While the November program focuses specifically on banking debts, consumers with outstanding obligations to retailers, telecommunications companies, or utility providers can continue to utilize other established platforms to seek settlement options. By carefully reviewing their financial obligations and utilizing official channels, consumers can work toward resolving their debt status while avoiding the risks of predatory scams.